Finishing
Experts Group FAQ
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Who
is Finishing Experts Group?
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What
if I have a technical problem?
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Is
there a multiple license or group rate for FOLDfactory?
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How
many templates can I build on FOLDfactory?
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In
what software versions can FOLDfactory templates be built?
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How
long has FOLDfactory been available, and who is responsible
for it?
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What
is FOLDRite?
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Can
I use FOLDfactory.com if I don't have the FOLD book?
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How
do I buy FOLD: The Professional's Guide To Folding?
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Do
you have any special package deals for buying the book and
FOLDfactory membership at the same time?
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Can
I get the digital templates anywhere else?
-
How
is FOLDfactory different than other templates I can buy over
the web?
-
How
long will I be able to access the template after I have built
it?
-
Can
I download templates for standard sheet sizes or envelope
sizes?
-
What
is your return policy?
-
Will
the FOLDfactory membership be automatically renewed after
one year?
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Can
I modify these templates myself, or request a modified template
of a folding style?
-
Will
my printer/bindery know how to produce FOLDRite folding styles?
-
Is
every FOLDRite™ folding style featured in FOLD:The
Professional's Guide to Folding available on FOLDfactory.com?
1.
Q. Who is Finishing Experts Group?
A. Finishing Experts Group
is focused on education and the implementation of standards for
the design and print-finishing industry. Finishing Experts Group
strives to: solve real industry challenges; inform designers and
printers about the wide range of print finishing options; spread
the understanding of proper finishing techniques; help strengthen
relationships between designers and printers by providing a common
language and shared resources; provide information to help streamline
the workflow for designers and printers.
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2.
Q. What if I have a technical problem?
A. If you encounter a technical
problem while using FOLDfactory.com, you can send an e-mail to
our help desk: support@foldfactory.com.
We will address your problem and resolve it within 24 hours.
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3.
Q. Is there
a multiple license or group rate for FOLDfactory?
A. Yes,
we do offer a group rate for 3 or more memberships of FOLDfactory.com.
To learn more, please send an email to info@foldfactory.com
and request the group rate pricing sheet.
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4.
Q. How many
templates can I build on FOLDfactory?
A. FOLDfactory
members enjoy unlimited access to the site and can build as many
templates as they wish throughout the duration of their membership.
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5.
Q. In what
software versions can the FOLDfactory templates be built?
A. Users
have the choice of Adobe InDesign v2.0 and QuarkXPress v3, v4,
or v5. Templates can be opened on both Macontish and Windows operating
systems.
Note: You can build
a template from any computer with Web access and a Web browser.
However, you will need Adobe InDesign or QuarkXPress to open and
use the downloaded template—FOLDfactory is not a substitute
for these programs.
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6.
Q. How long
has FOLDfactory been available, and who is responsible for it?
A. FOLDfactory.com
is a new service brought to you by Finishing
Experts Group, Inc. Finishing Experts group is a Maryland-based
publishing and media company with a focus on postpress issues.
They are the publisher of FOLD:
The Professional's Guide to Folding, they created the
FOLDRite™ system that is used throughout their product offerings,
and they recently launched FOLDfactory.com as the digital companion
to their comprehensive folding resource.
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7.
Q. What is
FOLDRite™?
A. FOLDRite™
is a trademarked system featured in FOLD:
The Professional's Guide to Folding, and is the basis
for the templates built in FOLDfactory.com. FOLDRite includes
naming and numbering conventions, formulas for proper folding
compensation, levels of difficulty and format options.
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8.
Q. Can I use
FOLDfactory.com if I don't have the FOLD book?
A. Yes,
you can use the site. It's just easier if you have the book. The
best way to use the site is to browse through the book and find
the fold you want to build, go to the site and build the template.
If you don't have the book, you will have to look through the
visual index on the site and review the folding sequence illustrations
and considerations online.
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9.
Q. How do I
buy FOLD: The Professional's Guide To Folding?
A. You
can buy
the book directly from The Finishing Experts Group Web site,
and through several printing industry organizations.
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10.
Q. Do you have
any special package deals for buying the book and FOLDfactory
membership at the same time?
A. Yes—we
offer an attractive bundle deal on the book and membership. Just
order both products at the same time, and your total will automatically
reflect the savings—15% discount!
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11.
Q. Can I get
the digital templates anywhere else?
A. No.
FOLDfactory is the first-ever dynamic custom template building
service, and it is only available at FOLDfactory.com
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12.
Q. How is FOLDfactory
different than other templates I can buy over the web?
A. There
are several web sites that sell standard templates in standard
sizes for certain folding styles or die-cut specialty items. FOLDfactory
creates a custom template for you in real-time based on the information
you specify. There's nothing like it. And you don't just buy one
template like those other sites—you buy unlimited access
to build as many custom templates as you want.
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13.
Q. How long
will I be able to access the template after I have built it?
A. Your
template is built in real-time. You enter your specifications,
and FOLDfactory builds the template in a matter of seconds and
sends you to a download page. You must download the template when
you get it—there is no archiving. If you misplace the template
or alter it by mistake, simply go back to FOLDfactory and quickly
build and download it again.
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14.
Q. Can I download
templates for standard sheet sizes or envelope sizes?
A. Not
yet—but we're working on it. We understand the value of such
a feature and are aggressively working to provide this service
to our customers. In the meantime, for guidance on standard envelope
enclosure sizes, see pages 77-79 in FOLD: The Professional's
Guide to Folding.
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15.
Q. What is
your return policy?
A. The
book can be returned for a refund within 30 days, as long as it
is still in new condition. The FOLDfactory membership cannot be
returned—we offer a free trial on the home page where you
can build unlimited templates of the feature fold for free. This
feature shows you how FOLDfactory works so that you understand
what service you are purchasing, and so that you can try out a
template and make sure it's compatible with your software.
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16.
Q. Will the
FOLDfactory membership be automatically renewed after one year?
A. The
membership will not be automatically renewed when the membership
expires. You will receive a reminder e-mail as the membership
expiration nears. At that time, you can choose to renew or to
let your membership expire.
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17.
Q. Can I modify
these templates myself, or request a modified template of a folding
style?
A. All
of the guides and fold marks placed in the template and can be
moved or removed at will. Moving guides and fold marks in the
provided templates will effect the outcome of the finished product
and should be done very cautiously. There is currently no "special
request" service at FOLDfactory.com, although our help desk can
provide advice on such matters (support@expertsinfinishing.com).
The best way to modify a folding style is to review the compensation
requirements for the closest folding style in FOLD:
The Professional's Guide To Folding, and then build it
manually in the page layout software of your choice. Remember
that it is a good idea to consult with your printer when creating
"new" or modified folding styles just in case there may be technical
issues with the modification.
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18.
Q. Will my printer/bindery know how to produce
these FOLDRite™ folding styles?
A.
The FOLDRite™ system was developed with leading binderies
and printers in the US and Canada but there is no guarantee that
every printer / bindery can manufacture all of the folding styles
in the FOLDRite system. It is always a good idea to make sure
your printer is involved in the early stages of a job. This way,
if they cannot produce the folding style in-house, they will have
time to find a bindery that can do it for you.
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19.
Q. Is every FOLDRite™ folding style
featured in FOLD:The Professional's Guide to Folding available
on FOLDfactory.com?
A.
Most FOLDRite™ folding styles from FOLD:The Professional's
Guide to Folding are available on FOLDfactory.com, with the
exception of the Exotics family and a few other extremely complex
folding styles that have too many variables to be created using
FOLDfactory. For those few folding styles that cannot be built
using FOLDFactory, FOLD:The Professional's Guide to Folding
offers detailed guidelines for manual template creation.
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